Contact us if you have any questions or comments - our customer service will help you with anything you need!

14-16, GREAT PORTLAND ST, LONDON W1W 8QW, UNITED KINGDOM.

Tf: + 44 20 3290 6951.

Email: info@longoods.com

Emails will be answered as soon as possible. Please do not send more than one message unless it is urgent due to a change in size or address, as your previous message may be updated and added to the list last.

It is important that you include the reason you are contacting us in the subject line. Here are some examples of subject lines: "INFORMATION", "REQUEST", "SIZE CHANGE", "DOUBLE ORDER", "ADDRESS CHANGE", "ORDER FOLLOW-UP", among others.

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We process your order within 24-48 hours under regular preparation conditions.

Once a purchase is made, we will send you the tracking number to your email 3 to 5 business days after shipping.

Orders are delivered within 7-14 working days under normal shipping conditions. Orders are delivered Monday-Friday, excluding Public Holidays.

In exceptional cases an order may take longer than usual, in which case it may take up to 21 working days to be delivered.