SHIPPING

We process your order within 24-48 hours under regular preparation conditions.

Orders are delivered within 7-14 working days under normal shipping conditions. Orders are delivered Monday-Friday, excluding Public Holidays.

In exceptional cases an order may take longer than usual, in which case it may take up to 21 working days to be delivered.

The customer is responsible for providing the correct order details (name, email and delivery address). If you receive your order confirmation with incomplete and/or erroneous information you should contact us immediately at info@longoods.com indicating your #Confirmed order number and the correct delivery details. If your order has been prepared and no reply is received and because of this, the package cannot be delivered and is returned by the logistics office, the customer will bear the new shipping costs and will not have the right to cancel the product. The reshipping fee 5 GBP and there is no right to cancel the order.

The customer service area will attend to your queries with an estimated response time of 24 to 72 hours (in regular situations). Cases referred to other areas or those dependent on information from the carrier will have an estimated response time of 5 to 7 working days.

The policies of the transport company are not related to our company, once received your package by the courier company, you must comply with the requirements demanded by the same. LONGOODS is not responsible in case of omission or failure on the part of the delivery company. Any termination of deliveries already made by the company must be discussed directly with the responsible company.

Due to the current health situation due to the COVID-19 , we want to guarantee you the maximum security, therefore, orders may be delayed more than usual. Deliveries are made according to new security protocols.

DELIVERY COSTS

United Kingdom & United States
Shipping Method                             Shipping Time                                   Cost
Standard Shipping                        7-14 working days                                   Free
Priority Shipping                           7-14 working days                            £2.95 GBP
Priority + Premium Shipping*       7-14 working days                            £2.95 GBP

 
*This rate includes the Tracking Code and delivery is guaranteed**.

**At LONGOODS we are responsible for ensuring that your order arrives at the address provided and is insured throughout the process from the time it is shipped until it is delivered. This guarantee does not cover the return of your package to the sender if the sender has not been able to locate the address, the address is incorrect and/or the recipient is unknown at the address provided. Any unforeseen event that affects the delivery of the package and that has arisen due to an error or omission on the part of the customer will be totally exempt from being covered by this delivery guarantee.

ORDER PROCESSING

We process your order within 24-48 hours. When you make your purchase we receive the contact details you provide which are email and contact telephone number. If any of them were entered incorrectly or incompletely, you may not receive our order confirmation. Sometimes this confirmation arrives in the spam or junk mail folder; if you have checked it, provided us with your correct details and still have not received this information, please do not hesitate to contact us at info@longoods.com.

MODIFICATIONS

The purchase process has more than 3 instances of confirmation of the product and purchase data, so, verified these steps should not be any error of the same, in case of error in the colour / size or model, you must let us know as soon as possible to make the change while it is in the process of preparation to info@longoods.com (we can not guarantee the modification of orders after 12 hours from your purchase).


CANCELLATIONS

Verification of all information provided on our website and purchase on our website guarantees confirmation of our terms, prices and features. Therefore, it will not be possible to cancel your purchase once it has been made.

 

RETURNS

You have 14 days from the day you receive the order to make an exchange or a return. The 14 days for the return of a product are calculated from the day you receive it.

To initiate the return process you must write to info@longoods.com with the information of your purchase, the reason for the return and attach photographs showing the condition of your product.

To proceed with the return, our team will provide you with the return shipping address. Under no circumstances should you return the order without knowing the address we will provide you with. The return address that appears on the order receipt does not correspond to the address of our facilities. In the event that you return the order without us having provided you with the address, our company will not be held responsible in such cases and will not be able to provide a refund.

The customer will be responsible for the shipping cost for the exchange and/or return.

Returns must be sent in the same condition in which they are received. In the original packaging and with the order number. If items are received in poor condition, no refund will be made.

Once quality control has been passed, we will refund the amount of the returned garment. In this way, in the case of exchanges, you will be able to order the desired product.

We do not accept returns or exchanges of bikinis or swimming costumes for hygiene reasons.

We do not accept returns or exchanges on promotional items or items purchased on sale.

Please note that LONGOODS reserves the right to refuse all returns that do not meet these conditions.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, along with your personal details: info@longoods.com.

If you have received an incorrect order and do not notify us within 24 hours of receipt, we will not be able to accept a return.

If a new product is defective under normal use, consumers are entitled to the legal 1-year warranty, which includes three options: exchange, repair or a voucher proportional to the amount paid to be redeemed at the store, at the consumer's choice. 

Our policy is for a period of 70 days. If you have not received your order within 70 days of your purchase, you must contact us for a refund.


CUSTOMS

Longoods is not responsible under any circumstances for any taxes, duties or customs fees that may be applied to the shipment.

We ship from China and other international countries, therefore, in many cases the delivery time will depend on the customs of each country.

Please contact us at info@longoods.com if you have any questions or concerns about shipping and delivery.

Customs times are not related to the delivery times of our shop, for this reason, any delay on the part of this entity does not apply as a reason for return or cancellation of the order.

Our products are sourced from China, any designs used are registered and any resemblance to another brand is purely coincidental.

We do not sell any brand names, and we do not include any logos on our products.

List of holidays / shipping delays / non-working days / tracking information may be updated slowly:

New Year's Day - January 1st
Three Kings Day - 6th January
Chinese New Year - February 2nd to 23rd
Good Friday - 10th April
Easter Monday - 13 April
Labour Day - 1 May
Easter Grenada - 1 June
St. John's Day - 24 June
Independence Day - 4 July
Assumption of the Virgin - 15 August
National Day of Catalonia - 11 September
Virgen de la Mercè - 24 September
Spanish National Day - 12 October
All Saints' Day - 1 November
Thanksgiving Day - 26 November
Constitution Day - 6 December
Immaculate Conception - 8 December
Christmas Day - 25 December
Boxing Day - 26 December
New Year's Eve - 31st December

The company will be closed on these days so orders will not be processed or shipped, also these dates are days when the post office will be closed so, shipments will be delayed and tracking information may be slow to update.

Also, customer service will not be active.

 

Contact us if you have any questions:

You are our priority, we will strive to make you happy and respond to all customer service messages 7 days a week.

Email: info@longoods.com

Phone: + 44 20 3290 6951

Address: 14-16, Great Portland St, London W1W 8QW, United Kingdom